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Marketing & PR

Our marketing and comms teams are passionate about providing a great customer experience.

They also continue to support the development of our Trade, DIY and Design and Installation businesses and are always looking for new ways to broaden the ways we inspire, reach and talk to existing and new customers.

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Areas within the Department 


Core, In Store Comms & Studio

Showroom, PR and social team.

Digital

Customer Experience, Insight & Analysis

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Core, In Store Comms & Studio

One team, Core Communications and Sponsorship manage our partnerships and are responsible for developing comms plans targeting our DIY and Trade customers.

Our In Store Communications team are responsible for the development and production of all printed materials that appear in our stores, this includes, packaging, graphics, POS and publications.

The final team are our In-house Studio responsible for the development of our print comms, social media and internal communications.

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Showroom, PR and social team.

This lean but busy team has a few different areas of responsibility. Right at the top of the funnel, we want to build the Wickes brand by getting customers to re-evaluate us, so they consider us for their next home improvement project or persuading them to use, our brilliant Design & Installation services.

This includes all broadcast communication (TV, VoD, Youtube, radio) as well as social media, brochures & POS. We also look after all consumer and trade PR for the business including the new Community Programme.

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Digital

The Digital Team cover a few different areas of speciality;

The Ecommerce team, run the online store - delivering strong digital sales but also operating as the storefront for our physical stores, showcasing range and services to drive footfall.

Our great Digital Experience team who build content to help, advise, inspire and engage our customers - content ranging from product data and imagery all the way through to inspirational videos and CGI imagery for showroom ranges. At the top of the funnel our Digital Marketing and CRM team are responsible for delivering relevant and personalised marketing to our customers to keep customers visiting our channels as often as possible.

And finally, our Digital Development team is responsible for delivering new digital products and enhancements for customers and colleagues across all of our channels which keep us ahead of the competition.

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Customer Experience, Insight & Analysis

The Customer Experience team aims to understand our customers and develop our experience in ways that will delight our customers. They are passionate about supporting our customers to ensure swift resolutions and great customer experiences.

The Customer Insight team use customer research, behavioural data and market sources to influence and guide the business towards improvement against priorities for customers - to represent the ‘Voice of the Customer’.

Finally the Analysis team seeks to understand changing customer behaviour. And how the different customer groups are changing loyalty, or responding to new initiatives.

I'm incredibly proud to be a part of Wickes. It’s a unique and exciting business and the culture here really stood out to me from day one. In my first week, I was made to feel right at home and everyone was so welcoming and friendly. I could tell it was a business that really cared about its employees and the people here are definitely the heart of the company and its success.

Ella - PR Manager

Kitchen & Bathroom Design/Sales Consultant

Salary:

Competitive

Location:

Newport, Gwent

Position type

Permanent

Hours

39

Area of interest

Kitchen & Bathroom Showroom

Contract Type

Full Time

County

Gwent

Description

The roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer expe

Reference

99597

Expiry Date

01/01/0001

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Store Manager

Salary:

Competitive

Location:

Bulwell, Nottinghamshire

Position type

Permanent

Hours

39

Area of interest

Store Manager

Contract Type

Full Time

County

Nottinghamshire

Description

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienc

Reference

99595

Expiry Date

01/01/0001

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Customer Service Assistant

Salary:

£12.21 per hour

Location:

Stockport, Greater Manchester

Position type

Permanent

Hours

30

Area of interest

Customer Assistants

Contract Type

Full Time

County

Greater Manchester

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99593

Expiry Date

01/01/0001

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Customer Service Assistant

Salary:

£12.21 per hour

Location:

Borehamwood, Hertfordshire

Position type

Fixed Term Contract

Hours

8

Area of interest

Customer Assistants

Contract Type

Part Time

County

Hertfordshire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99592

Expiry Date

01/01/0001

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Kitchen Apprentice

Salary:

15790.00

Location:

Newcastle upon Tyne, Tyne & Wear

Position type

Fixed Term Contract

Hours

40

Area of interest

Apprenticeships

Contract Type

Full Time

County

Tyne & Wear

Description

New Opportunities for 2025 to join our highly successful Kitchen Installations apprenticeship programme Are you interested in learning a new profession, gaining new skills and experience to launch y

Reference

99591

Expiry Date

01/01/0001

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Customer Service Assistant

Salary:

£12.21 per hour

Location:

Chippenham, Wiltshire

Position type

Permanent

Hours

32

Area of interest

Customer Assistants

Contract Type

Part Time

County

Wiltshire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99590

Expiry Date

01/01/0001

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Risk Manager (part time) FTC

Salary:

pro-rated + benefits + bonus

Location:

Watford, Hertfordshire

Position type

Fixed Term Contract

Hours

24

Area of interest

Finance

Contract Type

Part Time

County

Hertfordshire

Description

We are looking to recruit a part time (2-3 days per week) Risk Manager on an FTC basis between 12-18 months. The successful candidate will support the Internal Audit and Risk Director in developing an

Reference

99589

Expiry Date

01/01/0001

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Assistant Manager

Salary:

from £28,000

Location:

Crawley, West Sussex

Position type

Permanent

Hours

39

Area of interest

Assistant / Operations Manager

Contract Type

Full Time

County

West Sussex

Description

The Role...An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome a

Reference

99587

Expiry Date

01/01/0001

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Assistant Manager

Salary:

from £27,400

Location:

Basingstoke, Hampshire

Position type

Permanent

Hours

39

Area of interest

Assistant / Operations Manager

Contract Type

Full Time

County

Hampshire

Description

The Role...An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome a

Reference

99586

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Sunderland, Tyne & Wear

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

Tyne & Wear

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99585

Expiry Date

01/01/0001

Find out more