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Marketing & PR

Our marketing and comms teams are passionate about providing a great customer experience.

They also continue to support the development of our Trade, DIY and Design and Installation businesses and are always looking for new ways to broaden the ways we inspire, reach and talk to existing and new customers.

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Areas within the Department 


Core, In Store Comms & Studio

Showroom, PR and social team.

Digital

Customer Experience, Insight & Analysis

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Core, In Store Comms & Studio

One team, Core Communications and Sponsorship manage our partnerships and are responsible for developing comms plans targeting our DIY and Trade customers.

Our In Store Communications team are responsible for the development and production of all printed materials that appear in our stores, this includes, packaging, graphics, POS and publications.

The final team are our In-house Studio responsible for the development of our print comms, social media and internal communications.

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Showroom, PR and social team.

This lean but busy team has a few different areas of responsibility. Right at the top of the funnel, we want to build the Wickes brand by getting customers to re-evaluate us, so they consider us for their next home improvement project or persuading them to use, our brilliant Design & Installation services.

This includes all broadcast communication (TV, VoD, Youtube, radio) as well as social media, brochures & POS. We also look after all consumer and trade PR for the business including the new Community Programme.

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Digital

The Digital Team cover a few different areas of speciality;

The Ecommerce team, run the online store - delivering strong digital sales but also operating as the storefront for our physical stores, showcasing range and services to drive footfall.

Our great Digital Experience team who build content to help, advise, inspire and engage our customers - content ranging from product data and imagery all the way through to inspirational videos and CGI imagery for showroom ranges. At the top of the funnel our Digital Marketing and CRM team are responsible for delivering relevant and personalised marketing to our customers to keep customers visiting our channels as often as possible.

And finally, our Digital Development team is responsible for delivering new digital products and enhancements for customers and colleagues across all of our channels which keep us ahead of the competition.

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Customer Experience, Insight & Analysis

The Customer Experience team aims to understand our customers and develop our experience in ways that will delight our customers. They are passionate about supporting our customers to ensure swift resolutions and great customer experiences.

The Customer Insight team use customer research, behavioural data and market sources to influence and guide the business towards improvement against priorities for customers - to represent the ‘Voice of the Customer’.

Finally the Analysis team seeks to understand changing customer behaviour. And how the different customer groups are changing loyalty, or responding to new initiatives.

I'm incredibly proud to be a part of Wickes. It’s a unique and exciting business and the culture here really stood out to me from day one. In my first week, I was made to feel right at home and everyone was so welcoming and friendly. I could tell it was a business that really cared about its employees and the people here are definitely the heart of the company and its success.

Ella - PR Manager

Kitchen & Bathroom Design/Sales Consultant

Salary:

Up to £50,000 per annum

Location:

Stockport, Greater Manchester

Position type

Permanent

Hours

39

Area of interest

Kitchen & Bathroom Showroom

Contract Type

Full Time

County

Greater Manchester

Description

The roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer expe

Reference

99273

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Pontefract, West Yorkshire

Position type

Permanent

Hours

30

Area of interest

Customer Assistants

Contract Type

Full Time

County

West Yorkshire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99272

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Lancaster, Lancashire

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

Lancashire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99189

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Brighton, East Sussex

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

East Sussex

Description

Wickes, Davigdor Road, Peacock Industrial Estate, Hove, BN3 1SF The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a b

Reference

99271

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Halesowen, West Midlands

Position type

Permanent

Hours

9

Area of interest

Customer Assistants

Contract Type

Part Time

County

West Midlands

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99270

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Halesowen, West Midlands

Position type

Permanent

Hours

22

Area of interest

Customer Assistants

Contract Type

Part Time

County

West Midlands

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99269

Expiry Date

01/01/0001

Find out more
Forklift Driver Customer Service Assistant

Salary:

£12.21 per hour

Location:

Haverfordwest, Dyfed

Position type

Permanent

Hours

30

Area of interest

Customer Assistants

Contract Type

Full Time

County

Dyfed

Description

Wickes, Unit B, Springfield Retail Park, Fishguard Road, Haverfordwest, SA61 2PY The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Pa

Reference

99268

Expiry Date

01/01/0001

Find out more
Kitchen & Bathroom Design/Sales Consultant

Salary:

Competitive

Location:

Slough, Berkshire

Position type

Permanent

Hours

39

Area of interest

Kitchen & Bathroom Showroom

Contract Type

Full Time

County

Berkshire

Description

The roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer expe

Reference

99267

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Slough, Berkshire

Position type

Permanent

Hours

20

Area of interest

Customer Assistants

Contract Type

Part Time

County

Berkshire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99266

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Pontefract, West Yorkshire

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

West Yorkshire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

99251

Expiry Date

01/01/0001

Find out more