Northampton, Northamptonshire
- Full Time
100141
You are subscribed to our push notifications, but not currently for jobs like this.
Would you like to receive notifications for jobs like this as well?
Great news! You are subscribed to receive alerts for jobs similar to this one.
More info
- Lead and empower Service Delivery Coordinators to ensure optimal support for the Wickes Approved Installer Network, delivering on role expectations and SLAs. This includes overseeing installer allocations, managing payment processes, authorising waste disposal, and maintaining overall installer operational readiness.
- Develop team members through regular 1-2-1s and reviews, identifying training needs and facilitating opportunities for development both within the team and wider business.
- Drive operational excellence with a strong focus on enhancing the Wickes Approved Installer Network experience and, consequently, customer satisfaction. Continuously review, analyse, and propose improvements to operational processes to ensure flexibility, engage key stakeholders, support new initiatives, and conduct PIRs to refine installer support.
- Build and maintain relationships with stakeholders, resolving issues raised, supporting the operation of other teams and acting as a liaison between internal and external teams and departments.
- Promptly resolve complex operational issues impacting the Wickes Approved Installer Network, minimising disruption to their work and subsequent customer impact. Conduct thorough root cause analysis to prevent recurrence and proactively develop comprehensive reporting to identify trends and inform strategic improvements for installer support.
- Act as the primary point of contact for all operational issues affecting the Wickes Approved Installer Network, both for the Installer Operational Support team and wider stakeholders. This includes minimising operational disruptions and ensuring timely and effective responses to all queries to maintain installer engagement and utilisation.
- Facilitate effective communication, promote a collaborative and supportive team culture, establish clear communication channels, and facilitate regular team meetings and communication sessions.
- Ensure the health and safety of team members within the office is protected through adherence to ways of working and supporting the wellbeing of colleagues through engagement with Installations Feel and Home Committee events and aligning activities with our Colleague Promise.
- Experience / knowledge of resource forecast planning.
- Worked within the Kitchen and Bathroom Market within the last 12 months or within a similar role.
- Delivery of training to individuals/groups.
- Experience of supervising a service orientated team within a Customer Services or Office Support environment.
- Confident ability to speak on public platforms and challenge senior stakeholders when required.
- Google related platforms e.g sheets, docs, slides, forms.
- Kitchen & Bathroom Industry compliance standards.
- Data protection.
- Health & Safety principles.
- Competitive bonus (2027 period)
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.
You'll be a great fit at Wickes if:
- You like working with people
- You're happy to help even if it isn't your job
- Enjoy working in a team
Related Jobs
Latest Jobs
We are sorry but we currently have no roles in this area but we are always updating our latest roles so please check back again.
Otherwise have a look at some of the amazing work our colleagues are doing and what you can look forward to when you join us.
Related Posts
Teaser
Support FunctionsContent Type
BlogsPublish date
03/01/2022
Summary
Let's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
Find out more