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Future Focus Network

We aim to create a business that is ready for the future and where everyone can thrive, regardless of age and experience. We want to support and engage with customers and colleagues in building a more sustainable future for themselves, their families, and their communities.

Why we started...

We actually started as a Youth Board whose aim was to act as a voice for the younger colleagues across the business.

Over the years, the Youth Board took on a few different forms but we identified that all our ideas were focused around the future of Wickes - whether that’s the current young colleagues who are our future leaders, how we appeal to younger customers, or how the business can be more sustainable - and so we rebranded as the Forward Focus Network.

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Future Focus

We are proud of the progress we have made so far:

We delivered several colleague focused events in 2022, to drive engagement on environmental issues across the business. These have included: Clothes donations, Waste awareness week for store colleagues, British Retail Consortium’s Climate Action Week and sourcing reusable cups for Support Centre colleagues to encourage people to reduce the number of disposable cups used in the office

Using our colleague learning and communication platform the Forward Focus Network created a Climate and Sustainability learning platform that brings together information about our broader Responsible Business Strategy, as well as updates from international climate conferences (for example COP 27), and giving access to learning materials. 

It’s really easy to get involved with the network. You can read more about each group on our Scoop page or sign up to any of the network spaces. From there you can read what’s going on for the Forward Focus network, meet fellow colleagues and learn how to get involved with network activities and events.

Customer Service Assistant

Salary:

£12.21 per hour

Location:

Preston, Lancashire

Position type

Permanent

Hours

10

Area of interest

Customer Assistants

Contract Type

Part Time

County

Lancashire

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

100081

Expiry Date

01/01/0001

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Kitchen & Bathroom Design/Sales Consultant

Salary:

Competitive

Location:

Rotherham, South Yorkshire

Position type

Permanent

Hours

39

Area of interest

Kitchen & Bathroom Showroom

Contract Type

Full Time

County

South Yorkshire

Description

The roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer expe

Reference

100080

Expiry Date

01/01/0001

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Cash & Banking Analyst - 12 months FTC

Salary:

Competitive + Bonus + Benefits

Location:

Watford, Hertfordshire

Position type

Temporary

Hours

37.5

Area of interest

Finance

Contract Type

Full Time

County

Hertfordshire

Description

We are seeking a proactive Cash & Banking Analyst to join our Finance team for a 12-month period. This critical, supportive role involves being the primary point of contact for stores within an assign

Reference

100078

Expiry Date

01/01/0001

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Apprentice Customer Services Team Leader - Maternity Cover

Salary:

Competitive + Bonus + Salary

Location:

Northampton, Northamptonshire

Position type

Fixed Term Contract

Hours

40

Area of interest

Apprenticeships

Contract Type

Full Time

County

Northamptonshire

Description

We are looking to recruit a Service Centre Customer Services Team Leader on an FTC basis to cover Maternity Leave until June 2026. This is a critical role responsible for managing a cohort of approxim

Reference

100077

Expiry Date

01/01/0001

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Store Manager

Salary:

Competitive

Location:

Thetford, Norfolk

Position type

Permanent

Hours

39

Area of interest

Store Manager

Contract Type

Full Time

County

Norfolk

Description

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienc

Reference

100076

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Braintree, Essex

Position type

Permanent

Hours

8

Area of interest

Customer Assistants

Contract Type

Part Time

County

Essex

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

100075

Expiry Date

01/01/0001

Hiele Moslemi

Author

Hiele Moslemi
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Customer Service Assistant

Salary:

£12.21 per hour

Location:

Sunderland, Tyne & Wear

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Full Time

County

Tyne & Wear

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

100073

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Sunderland, Tyne & Wear

Position type

Permanent

Hours

12

Area of interest

Customer Assistants

Contract Type

Part Time

County

Tyne & Wear

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

100072

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£12.21 per hour

Location:

Sunderland, Tyne & Wear

Position type

Permanent

Hours

12

Area of interest

Customer Assistants

Contract Type

Part Time

County

Tyne & Wear

Description

The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the

Reference

100071

Expiry Date

01/01/0001

Find out more
Assistant Manager

Salary:

from £27,400

Location:

Rugby, Warwickshire

Position type

Permanent

Hours

39

Area of interest

Assistant / Operations Manager

Contract Type

Full Time

County

Warwickshire

Description

The Role...An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome a

Reference

100069

Expiry Date

01/01/0001

Anna Musial

Author

Anna Musial
Anna Musial

Author

Anna Musial
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