We're looking for a Store Support Trading Manager - Order Fulfilment & Customer Care to join us on an FTC for 6 months. As Trading Manager you will work with Support Support Centre teams to order fulfilment plans which are fit for purpose, drive operational efficiencies, promote growth and support the customer journey. You will also develop a Hyper Care programme to support stores who are underperforming across customer care measures and use this to drive significant performance improvement.. This role demands an influential and engaging leader who can effectively collaborate with key stakeholders across the business and build engaging communications & plans for stores.
What you’ll be doing:
Produce and analyse reports across various Order Fulfilment metrics on Store, Regional and Divisional performance to identify opportunities for trading growth. Highlighting any national opportunities to Senior Trading & Communications Manager
Work with STM and RL to maximise and manage order capacities, taking into consideration the positive/negative impact on CSAT, lead time as well as trading growth.
Build relationships and work closely with CitySprint and Wincanton to ensure we work together to collectively maximise capacity growth and CSAT to reach our ambition within this space.
Lead and develop all Store Operations engagement plans within the Order Fulfilment space. Collaborate with Commercial and Marketing teams to ensure the plan is robust, can be executed right first time and drives positive results. Also, conducting post-implementation reviews to understand and monitor success.
Liaise with the Operational Projects Team and New Store & Refit Team to understand all Order Fulfilment projects. Support and review the impact on the day to day store operation and support the teams to drive operational excellence and positive customer service.
Liaise with the Store Operations team to schedule the necessary Order Fulfilment activity and communication.
Develop a hyper care programme to support underperforming stores. Focussed primarily on service
Deliver hyper care programme with clear plan, metrics and comms plan. Keeping RL’s and STM’s engaged and aligned
To actively spend time in shops taking feedback from customers and colleagues to build into the commercial plan.
What we’re looking for:
Ideally of graduate calibre, you’ll have at least 3 years Retail experience and project management experience. As well as this you’ll have:
Proven influencing skills across all levels of business
Exceptional collaboration skills
Effective communication & listening skills
Team leadership skills
Coaching & development skills
Strong understanding of store environment
Good knowledge of Google applications
Tenacious and self-starting
Strong planning & organisational skills
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Enhanced contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
"We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here."
