We’re looking for a Store Support Advisor to join our Store Operations team. You’ll ensure all central communications to stores are managed, accurate and fit for purpose. You’ll ensure all store feedback is managed through the forum and all enquiries managed to an agreed SLA.
What you’ll be doing:
Responsible for scheduling the continuous flow of communication to stores. Pro-actively challenging and identifying potential issues with correct levels of escalation in place
Production of regular briefs for stores (Breakfast News, Weekly News, Trading briefs). Ensuring these are accurate, engaging and drive store compliance.
Be the voice of the shops - elevating regular feedback across the Support Centre to ensure wider teams understand how plans impact store teams.
Liaise with the Trade Planning Team to understand all trading plans which will support the build of guides, campaigns and events.
Coordinate with commercial, marketing and product supply to develop detailed and accurate content for all campaign briefs which enables successful and efficient store implementation across the estate.
Store implementation and compliance to share learnings and feedback with the wider business.
What we’re looking for:
Ideally you’ll have 3 years or more experience in retail, customer facing environment and experience of DIY retail. An understanding of typical projects our customers might undertake would be really beneficial. As well as this, we’d expect you to have:
● Good communication skills (verbal & written)
● Ability to multitask
● Works quickly & effectively under pressure
● Able to work in cross functional teams
● Good understanding of store environment
● Good knowledge of Google applications
● Strong planning & organisational skills
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Life Assurance
Pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
"We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here."
