We are seeking a Store Support Advisor to oversee central communications to stores, ensuring accuracy and relevance. The role involves managing store feedback via forums and handling inquiries within agreed SLAs. Join us in maintaining effective communication channels and support for our stores.
Please note: This is a 12 months secondment opportunity.
Key Responsibilities:
Responsible for scheduling the continuous flow of communication to stores. Pro-actively challenging and identifying potential issues with correct levels of escalation in place
Production of regular briefs for stores (Breakfast News, Weekly News, Trading briefs). Ensuring these are accurate, engaging and drives store compliance.
Be the voice of the shops - elevating regular feedback across the Support Centre to ensure wider teams understand how plans impact store teams.
Liaise with the Trade Planning Team to understand all trading plans which will support the build of guides, campaigns and events.
Coordinate with commercial, marketing and product supply to develop detailed and accurate content for all campaign briefs which enables successful and efficient store implementation across the estate.
Review Store implementation and compliance to share learnings and feedback with the wider business.
What are we looking for?
DIY Retail experience
3 Years Retail experience
Working in a customer facing retail environment
Good communication skills (verbal & written)
Ability to multitask
Works quickly & effectively under pressure
Able to work in cross functional teams
Good understanding of store environment
Good knowledge of Google applications
What can we offer you:
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
