Northampton, Northamptonshire
- Full Time
100249
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- Effective Communication: Keeping all stakeholders informed throughout the order and installation process.
- Action Planning: Allocating corrective action requests promptly to meet targets and providing expert advice for work completion.
- Operational Excellence: Coordinating with submitters to ensure stock is delivered on time and managing any replacement items as needed.
- Detailed Tracking: Maintaining accurate records in our central database (FSM) and reporting on progress to management.
- Problem Resolution: Resolving payment queries and minimizing delays by working collaboratively with colleagues to meet completion dates.
- Continuous Improvement: Attending regular review meetings to help refine our processes and enhance the service we provide.
- Experience: You have worked in the services sector or a similar high-quality customer service role within the last 18 months.
- Skills: You possess strong literacy and numeracy skills, excellent organisation, and the ability to manage multiple tasks under pressure.
- Tech-Savvy: You are comfortable working with multiple IT systems; experience with Google platforms (Sheets, Docs) and basic Excel reporting is a plus.
- Mindset: You take ownership of your work, use your initiative to solve problems, and bring a positive, "can-do" attitude to the team.
- Values: You are reliable, respectful, and eager to learn and improve every day.
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
You'll be a great fit at Wickes if:
- You like working with people
- You're happy to help even if it isn't your job
- Enjoy working in a team
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Salary:
Competitive + Bonus + Benefits
Location:
Northampton, Northamptonshire
Position type
Permanent
Hours
40
Area of interest
Customer Services (Installations/NCSC)
Contract Type
Full Time
County
Northamptonshire
Description
We are excited to share a fantastic career opportunity within our Services department in Northampton. Our Aftercare department is a vibrant, evolving part of the business, having only been live for se
Reference
100205
Expiry Date
01/01/0001
Salary:
Up to £26,000 + bonus + benefits
Location:
Northampton, Northamptonshire
Position type
Permanent
Hours
40
Area of interest
Customer Services (Installations/NCSC)
Contract Type
Full Time
County
Northamptonshire
Description
We’re Hiring – Customer Care AdvocateLocation: Northampton: The role will initially be working 5 days on site until probation period has been completed. Shifts: 8am–5pm and 10am–7pm, 1 in 4 Saturdays
Reference
98980
Expiry Date
01/01/0001
Related Posts
Teaser
Support FunctionsContent Type
BlogsPublish date
03/01/2022
Summary
Let's Do it Right
Let’s attract and nurture the very best talent at all levels Let’s commit to always supporting a culture that reflects our vision and Winning Behaviours We want to provide you with more choice, helping drive engagement and ultimately creating a great place to work.
Building your careerLet's Do it Right
Let’s embrace the vast range of cultures and experiences within our company Let’s harness the fresh thinking and passion this rich diversity brings to our workplace every single day Let’s continue to treat everyone fairly and equally, regardless of his or her status
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