We’re looking for a Senior Trading and Communications Manager to join us for a period of 10 months. You’ll make sure all operational communications are effective and can be implemented right first time and schedule all activity ensuring it’s achievable and can be delivered by store teams in a timely manner. You’ll be responsible for ensuring all promotional plans are fit for purpose, efficient for stores to implement and support the customer experience / journey.
What you’ll be doing:
Schedule all business activity and development of the capacity plan to ensure it allows for right first time implementation, highlighting pinch points to the Head of Operations Trading & Implementation and key stakeholders.
Represent Store Operations in all promotional planning meetings. Ensuring the plans are fit for purpose, drive operational efficiencies and support the customer journey.
Liaise and work with the communications team to ensure communications are effective, delivered on time and are efficient, allowing stores to implement right first time.
Work with the Communication & Engagement Team to create the communication plan for operational projects / activities (where required).
Ensure merchandising principles are always adhered to, maintaining Stay Safe guidelines and operational efficiencies throughout all promotional activity.
Review Store implementation and compliance to share learnings and feedback with the wider business.
Be the voice of the shops - elevating regular feedback across the Support Centre to ensure wider teams understand how activity or plans impact store teams.
Responsible for the management and personal development of the 2 direct reports. Including performance reviews, motivation and mentoring of the team.
What we’re looking for:
Ideally you’ll have at least 3 Years Retail experience and Project Management experience. Graduate level education is preferred but not essential. As well as this you’ll have:
Retail Operations and or Store Trading experience within DIY/Trade sector
Proven influencing skills across all levels of business
Exceptional collaboration skills
Effective communication & listening skills
Team leadership skills
Coaching & development skills
Strong understanding of store environment
Good knowledge of Google applications
Tenacious and self-starting
Strong planning & organisational skills
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Enhanced contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
