Every decision, every strategy, and every success story starts with our customer. Join our dedicated, high-performing data led  team and be the voice that ensures the customer is always at the centre of our business.

Come and join our Customer Insight team as our Senior Analytics Manager where you’ll be responsible for the customer analytics function, directly influencing customer strategy and business decisions. 

You’ll work closely with stakeholders from across the business,  translating complex data into actionable insight - ensuring data led decisions are made across the business to improve performance and customer experience. 

Success in this position requires a balance of technical expertise, sharp commercial insight, and the ability to inspire and lead. You’ll lead and mentor a team of analysts, guiding them to translate complex data into compelling, actionable insights.

What you’ll be doing:

Leading a team of analysts, you’ll own the end-to-end delivery of analytics projects and guide the team in using advanced analytics techniques to generate insights that improve commercial performance and customer experience. You’ll ensure consistent, high-quality analytical standards and methodologies are applied across the team and oversee the use of relevant tools and technologies such as SQL and Looker. You’ll also manage 3rd party partners. 

You’ll build trusted relationships with key stakeholders across the business, championing the customer agenda in business critical decision making, ensuring insights are understood and leveraged by both technical and non-technical audiences.

You’ll collaborate with senior leaders to understand business challenges, translate them into analytical questions, and provide clear, actionable insights that drive business decisions. You’ll work across internal teams to ensure data we have is best in class data, and that our data infrastructure and tools support the data and insight requirements. You’ll contribute to the overall data strategy and data governance initiatives of Wickes 

What we’re looking for:

To be successful as our Senior Analytics Manager, we’d expect you to have in-depth experience in an Analytics role, including SQL, reporting and advanced data handling skills to provide insights. Ideally this will be in Retail.  You’ll be an experienced people manager, and a confident communicator capable of owning projects from end to end. As well as this you: 

• Will have functional and technical understanding and competence in the Google reporting and data warehouse architecture

• Be highly articulate, personable, engaging and able to explain complex data in simple terms

• Well organised, flexible and responsive to competing priorities

• Be energetic, positive and  lead by example, able to encourage and motivate colleagues

• Google Cloud Platform experience, particularly BigQuery and Datastudio would be desirable 

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. 

We’ll also equip you with a benefits package that includes: 

Competitive bonus

Car allowance

Save-as-you-earn scheme

Private Medical and Life Assurance

Enhanced contributory pension scheme 

Colleague discount 

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

You’ll work from our Support Centre in Watford, where our Marketing team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.