We are seeking an Operations Manager for Continuous Improvement to lead and deliver projects and initiatives across our Installations department. This role focuses on identifying opportunities for efficiency, cost reduction, and brand enhancement.
The Operations Manager will be crucial in developing and implementing project-based solutions to improve existing business operations. The ideal candidate will be a proactive, inquisitive individual who challenges the status quo, builds strong stakeholder relationships, and drives future-focused solutions.
Additionally, this position involves supporting new service propositions from concept to a business-as-usual operating model, including system design and expansion as required.
The successful candidate will be expected to travel to our Northampton or Watford sites weekly (depending on where they are based). There will also be some regular travel required due to the nature of the role, therefore it is imperative that the successful candidate has a drivers licence with access to a car.
Key Responsibilities:
- To work cross-functionally to develop and implement initiatives in support of the Installation strategy and DIFM business plan
- To recognise opportunities, making and implementing changes and sustaining improvement ensuring that all projects/initiatives are delivered on time, within scope and within budget
- To coordinate both internal and external resources for the flawless execution of multiple initiatives
- To create and maintain comprehensive project documentation utilising the RACI model and ensure that risks are minimised through performing risk assessment/management
- To assist in the definition of project scope and objectives involving all relevant internal stakeholders ensuring technical feasibility and to ensure any changes to project scope, schedule and/or costs are managed using various verification techniques
- To ensure resource availability and allocation and develop plans to monitor and track performance progress
- To continually develop leadership skills; attend training as required to maintain proficiency
- To develop dashboards, spreadsheets, diagrams and process maps to document needs as appropriate
What are we looking for:
- PRINCE 2 Practitioner Accreditation (preferred)
- Lean Six Sigma Black Belt (preferred)
- Experience of working in a fast paced retail environment
- Google related platforms e.g sheets, docs, slides, forms
- Working with digitised platforms, apps and other technology in a similar role
- Knowledge of reporting and basic formulas
- Using own initiative and working at pace to tight deadlines
- Working on projects and used to taking ownership of multi project workloads
- Ability to review and analyse information and make robust impartial decisions
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
- Competitive bonus
- Private Medical Healthcare
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
