We’re looking for DSV Coordinators to join our team!
Role Purpose:
You’ll ensure the delivery of Drop Ship Vendor Products are made on time and in full for all customers kitchen and bathroom orders.
What you’ll be doing:
- Ensure that all DSV supplier order books have been updated with the latest information daily
- To ensure all customer orders containing DSV products have a delivery date booked within 3 days of HDC delivery
- Effectively manage any anomalies on the DSV order book, liaising with supply chain and suppliers on a regular basis to ensure all anomalies are captured and resolved
- To ensure that any issues are escalated through the correct channels in a timely manner to minimise risk to delivery dates and fulfilment
- Communicate any challenges effectively for quick resolution through the correct process
- Liaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed delivery dates are met.
- To invoke the supplier escalation process at the appropriate point to maintain support levels from internal customers, third party suppliers and our store network in order to deliver on time
- To maintain accurate timely and detailed records using correct process and systems
- To process requests to amend or cancel orders as required
- To attend regular service review meetings focussed on continuous improvement across the department
- To resolve queries raised by internal and external customers relating to any order progression or remedials and the relevant investigations this may entail
- To maintain quality documents as required, identifying where processes may need to be reviewed
- To respond at pace to all contacts and work queues to meet individual targets and departmental service level agreements
- To minimise the delay in resolutions for any requests and work queues; seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
What we’re looking for:
- Strong organisational and communication skills, with the ability to manage multiple priorities.
- Proven experience in data coordination, customer service, logistics, or related fields.
- A proactive, solutions-focused mindset with strong problem-solving abilities.
- Ability to build and maintain effective relationships with both internal and external stakeholders.
- Attention to detail and commitment to data accuracy.
- Comfort working in a fast-paced, dynamic environment.
- Product knowledge of our showroom products (training provided).
- Experience using Excel/Google spreadsheets for data management and reporting.
This role is ideal for someone who thrives on coordination, communication, and delivering exceptional customer experiences by leveraging accurate data and efficient processes.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
- Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
