We are looking to recruit an Apprentice Team Leader to ensure that all Apprentices have the opportunity to succeed within our Installation Apprenticeship Programme by supporting their growth and leading them through the day-to-day operational activities to become a Wickes Approved Installer.
This is a hybrid role with travel to the office in Northampton and supplier locations when required. Overnight stays may also be required.
Key Responsibilities:
- Manage all performance and behavioural concerns with Apprentices as the first level of escalation, complex concerns are to be escalated to Senior Managers where required.
- Track and monitor each Apprentice's performance, using Wickes' training criteria alongside our training provider's learning duties and functional skills (if relevant).
- Coordinate performance reviews for all Apprentices and measuring against agreed departmental, business and Government SLAs, ensuring every opportunity is undertaken for targets to be achieved.
- Highlight risks and impacts to the programme, department and business. Risk management includes Health and Safety compliance and reporting, TTC compliance and safe working practices within customers' homes and training providers.
- Manage all administrative elements, including mileage, timekeeping, absence and holidays in line with business policies and procedures.
- To support Apprentice recruitment campaigns through initial vetting, screening, interviewing and assessment centres in line with the business requirements of locations and inclusive and diversity key drivers.
- Ensure that the Installer profile is appropriate - the Apprentices are utilised effectively and that relevant on-site training and development is being maintained in accordance with the Apprenticeship Standard.
- Attend regular Apprenticeship Team meetings focused on continuous improvement across the programme and identifying where potential reviews are required and suggesting ideas to improve the programme.
What are we looking for:
- Experience of leading a team with direct / indirect reports.
- Effective communication including listening skills.
- Interpersonal skills - able to build strong working relationships quickly.
- Ability to lead, coach and mentor.
- Ability to assess and mitigate risk for the business.
- Ability to work collaboratively and carry out tasks effectively.
- Prioritise workload and determine the appropriate course of action.
- Foster an environment of teamwork to ensure all services are delivered on time and company targets are met.
- Knows when to seek help, support and advice.
- Ability to ‘think outside the box’ with a creative approach.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes:
- Competitive bonus
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that we are really proud of as it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
